Returns & Exchanges

At Hentley Farm, we are committed to providing premium quality wines and gourmet products. If your order is damaged in transit or does not meet our high standards, we offer a comprehensive return and replacement policy to ensure your satisfaction.

Return Process

• 1.
  Contact Our Team

  Email our customer service team within 48 hours of delivery with your order number and details regarding the issue.

• 2.
  Provide Documentation

  Attach clear photographs of the damaged shipping carton or the specific product fault to help us process your claim efficiently.

• 3.
  Return Authorization

  Once reviewed, we will provide a return shipping label and instructions for returning the item to our Seppeltsfield cellar door.

• 4.
  Replacement or Refund

  Upon receiving and inspecting the returned goods, we will issue a full refund to your original payment method or dispatch a replacement bottle immediately.